Shop policy

All orders are paid in advance through Paystack, by Mobile Money or card. Your items are held for 15 minutes while you pay; if payment isn't completed in that time they are released and the order is marked “Payment not completed”. No money is taken for an unpaid order.

Stock is only taken off once Paystack confirms your payment. If, rarely, an item sells out at the same moment, we'll call you to offer a replacement or a full refund.

Pickup is free from WorldLink HR office, Accra, Ghana, with partners across 5+ African markets. We'll contact you when your order is ready to collect. Please bring your order number.

Accra deliveries usually arrive within 1–2 working days of payment. Other regions usually take 2–7 working days, depending on the region. The fee for your region is shown at checkout before you pay.

Please give a phone number you'll answer and a clear landmark. If the rider can't reach you after two attempts, the order returns to our office for pickup; a second delivery may be charged.

Please check your items when they arrive. If anything is missing, damaged or not what you ordered, tell us within 48 hours with your order number and photos, and we'll replace it or refund you in full, including delivery.

You can return an unused item in its original, unopened packaging within 7 days of delivery. We refund the item price through Paystack to the card or Mobile Money wallet you paid with, usually within 10 working days of receiving it. Delivery fees and the cost of sending the item back are not refunded unless the item was faulty or wrong.

For hygiene reasons, headsets and earphones that have been opened can only be returned if they are faulty.

If you cancel before your order is dispatched, we refund you in full.

Every item carries a 3-month warranty against manufacturing faults from the date of delivery, unless the product page says otherwise. If an item stops working through normal use, we'll repair or replace it, or refund you if we can't.

The warranty doesn't cover damage from drops, water, power surges, wrong chargers or normal wear, or items that have been opened up or repaired by someone else.

Email worldlinkhr779@gmail.com or call us with your order number (it starts with “WS-” and is in your confirmation email and under Orders in the portal). We reply within 2 working days.